preenfm Forum

PreenFM => preenfm2 and preenfm3 => Topic started by: JeffS on November 22, 2020, 08:12:22 AM

Title: [solved] Screen dark on FM3
Post by: JeffS on November 22, 2020, 08:12:22 AM
Hello, - I just received an FM3 built by Ardi at Van Daal and was learning and enjoying very much. However I wanted to try to load a different Scala file, and I was not able to access the internal SD card in any way, including using a USB cable to my computer [MacOS]. [this has the .96 firmware installed] Ardi also included a LogiLink coupling from male USB to SD jack, which I'm confused by. Anyway, I looked on the Forum and decided to try restarting while holding down MENU. I did that, but now the screen is completely dark and the unit does not work at all. Any suggestions? Thank you.
Title: Re: Screen dark on FM3
Post by: Xavier on November 22, 2020, 02:56:37 PM
Hello,

Restarting while holding down the MENU button enter the preenfm3 bootloader.
It does not flash anything unless you tell it to, from inside the bootloader.

So let start from your latest sentance. The screen is dark.

Is it dark when you start while holding down the menu button ?
Is it dark when you don't hold down the menu ?
Are the led at the bottom of the PCB on ?  which one ? is the blue one flashing ?

Xavier

Title: Re: Screen dark on FM3
Post by: JeffS on November 22, 2020, 05:24:22 PM
Hello Xavier,

It is dark after supplying power, holding menu button.
Also dark after starting normally, not holding the button.
It appears dead, except for some lights inside. It is in the nice case, but I can open it up. I guess I will need to do that.

The lights inside I can see through the USB jack opening, a little bit, are green and amber. I do not see a blue light, but I cannot see everything until I open it. No light is flashing -- both appear to be solid.

Jeff
Title: Re: Screen dark on FM3
Post by: Xavier on November 22, 2020, 05:46:33 PM
Hello Xavier,
It is dark after supplying power, holding menu button.
Also dark after starting normally, not holding the button.
It appears dead, except for some lights inside. It is in the nice case, but I can open it up. I guess I will need to do that.
The lights inside I can see through the USB jack opening, a little bit, are green and amber. I do not see a blue light, but I cannot see everything until I open it. No light is flashing -- both appear to be solid.
Jeff

I don't know how to unmount this enclosure.
Green and amber are for the 5v and 3.3v. So it receives power.

The back blue led is on when the preenfm2 bootloader is running.
It blinks every 2 seconds when the preenfm2 firmware is running.

Seems like the bootloader is not flashed anymore.

I don't know how this enclosure is done.
You should contact Van Daal before doing anything.

But it seems the bootloader as been erased from the CPU flash.
You can have a look here :
https://github.com/Ixox/preenfm3/wiki/Flash
In any case that requires to open the enclosure and to short 2 pins (Boot0) on the PCB.

Xavier

Title: Re: Screen dark on FM3
Post by: JeffS on November 22, 2020, 06:46:26 PM

Xavier,

OK, thank you. I am contacting Ardi.

Ach, that makes me very sad. I was having such a good time with it before it stopped working! I am quite sure I hear the upgrade in sound quality with the new sample rate, and the new color screen is fantastic. And I was really excited about the feature to allow different tuning settings on different instruments. :-[

Best, Jeff S.

Title: Re: Screen dark on FM3
Post by: JeffS on November 22, 2020, 08:42:25 PM

Well, I managed to get the case apart, and I followed your directions on the Wiki for DFU reinstalling the boot loader. I used the Chrome method, but on a Mac computer. Now the blue LED is on, but not flashing.

Then I went to the firmware flashing stage. I saw that you have a new firmware, .97, so I put that on the SD card and tried to flash that. But when I am in the bootloader all the file names on the card are shown as gibberish, with lots ##### etc. So I am wondering, do I need to do this step with a Windows computer perhaps? Or perhaps I have to find a Windows computer even to do the bootloader flashing?

Thank you. I felt proud of myself for awhile  :) , but then could not read the file names to flash the firmware.
Title: Re: Screen dark on FM3
Post by: Xavier on November 22, 2020, 08:53:43 PM
Well, I managed to get the case apart, and I followed your directions on the Wiki for DFU reinstalling the boot loader. I used the Chrome method, but on a Mac computer. Now the blue LED is on, but not flashing.

Awesome congrats !!!

But Ouch... Forgot to fix this bug.  :-\

You have to put the pfm3_0_97.bin on the sdcard at root "/" of the directory. Not in the "/pfm3/" folder.
When it does not find any bin files it displays weird chars.

Title: Re: Screen dark on FM3
Post by: JeffS on November 22, 2020, 09:14:04 PM
Xavier,

OK, yes moving the file out of the folder took care of things. I am back in business! Many thanks.

I wonder if now I will be able to access the SD card that is inside the FM3, from my computer over USB. I guess I will see!
Title: Re: Screen dark on FM3
Post by: JeffS on November 22, 2020, 09:22:13 PM

Xavier, now that that is fixed: could you tell me the method for accessing the SD card without opening the case? I can not find a way to access the SD from my MacOS computer over USB.

Thank you.

Jeff S.
Title: Re: Screen dark on FM3
Post by: proxima on November 22, 2020, 09:24:05 PM
Hi, I too just received a PreenFM3 from vandaal, 0.96 is installed but when connecting it to my computer with usb I can't access the SD card, any idea ?
Title: Re: Screen dark on FM3
Post by: JeffS on November 22, 2020, 09:30:14 PM
Actually just figured it out.

Please try this at your own risk, because this is how I accidentally erased the boot loader before.

Power it off
Power it on while holding down the red menu button

You will get a menu. For SD card access it will say to push button 3. Do this.

Wait up to 15 seconds and you will see the image appear on the computer screen.

Again, at your own risk -- and whatever you do don't accidentally push button 1 when you're in the boot loader, LOL
Title: Re: Screen dark on FM3
Post by: proxima on November 22, 2020, 09:32:28 PM
Will wait for Xavier advice  ;D
Title: Re: Screen dark on FM3
Post by: JeffS on November 22, 2020, 09:35:10 PM
smart man
Title: Re: Screen dark on FM3
Post by: Xavier on November 22, 2020, 09:41:49 PM
OK, yes moving the file out of the folder took care of things. I am back in business! Many thanks.

Great !!!  :)

I wonder if now I will be able to access the SD card that is inside the FM3, from my computer over USB. I guess I will see!

Please let me know when you have a change to give a try.

Please try this at your own risk, because this is how I accidentally erased the boot loader before.

OK so you flashed a firmware without any file in the folder.
It should have not erased the bootloader which is not at the same adress. But it's difficult to guess what it did.

Anyway, i've just published a bootloader 1.07 and the weird chars bug is fixed and prevent you from doing what you did.
It's in the zip in the release folder.
Title: Re: Screen dark on FM3
Post by: Xavier on November 22, 2020, 09:42:59 PM
Hi, I too just received a PreenFM3 from vandaal, 0.96 is installed but when connecting it to my computer with usb I can't access the SD card, any idea ?

What are you trying to do? upgrade to 0.97?
What did you try ?
Title: Re: [solved] Screen dark on FM3
Post by: proxima on November 22, 2020, 09:47:27 PM
yeah I noticed that when powering it via USB, would like to update to 0.97. I just connected it with usb cable to my Imac , everything is working fine, only issue is the SD card not appearing on my computer desk
Title: Re: [solved] Screen dark on FM3
Post by: JeffS on November 22, 2020, 09:52:59 PM
Xavier,

Great thanks for all that.

Now I have no problem getting access to the SD card. This is the method I used. Could you tell me if this is the best way, or is there maybe something from the main FM3 menu? Either is fine of course, I just want to be sure I'm doing the right thing:

<<Power the FM3 off
Power it on while holding down the red menu button

You will get a menu. For SD card access it will say to push button 3. Do this.

Wait up to 15 seconds and you will see the image appear on the computer screen.

Again, at your own risk -- and whatever you do don't accidentally push button 1 when you're in the boot loader, LOL>>>
Title: Re: [solved] Screen dark on FM3
Post by: JeffS on November 22, 2020, 09:55:45 PM
Thanks Xavier!

Yes, and now I know how to successfully access the SD card over USB with my computer.

Back to making music!
Title: Re: [solved] Screen dark on FM3
Post by: Xavier on November 22, 2020, 10:00:14 PM
@JeffS thanks for the update.


yeah I noticed that when powering it via USB, would like to update to 0.97. I just connected it with usb cable to my Imac , everything is working fine, only issue is the SD card not appearing on my computer desk

In regular usage, the computer see the preenfm as a midi device.

To see the SD card from your computer you have to enter the bootloader.
As JeffS said :

Then copy the pfm3_0_97.bin file on the root '/' of the sd card, not in the /pfm3/ folder :)
Title: Re: [solved] Screen dark on FM3
Post by: proxima on November 22, 2020, 10:01:50 PM
Great, thanks Xavier !
Title: Re: [solved] Screen dark on FM3
Post by: served on November 23, 2020, 08:14:36 AM
Great that you got it sorted!
I will post a tutorial how to open the case to the webshop.

Its very simple.
Remove: 2pcs phillips head screws on the front and 6pcs 6.35mm jack nuts on the back.

The new bootloader and firmware is great! Jus had the pleasure to reflash my stock and its all working great!
Title: Re: [solved] Screen dark on FM3
Post by: proxima on November 25, 2020, 09:51:47 PM
@JeffS thanks for the update.


yeah I noticed that when powering it via USB, would like to update to 0.97. I just connected it with usb cable to my Imac , everything is working fine, only issue is the SD card not appearing on my computer desk

In regular usage, the computer see the preenfm as a midi device.

To see the SD card from your computer you have to enter the bootloader.
As JeffS said :
  • Power it on while holding down the red menu button
  • You will get a menu. For SD card access it will say to push button 3. Do this.
  • Wait up to 15 seconds and you will see the image appear on the computer screen.

Then copy the pfm3_0_97.bin file on the root '/' of the sd card, not in the /pfm3/ folder :)

Sorry but where do I find the root '/' of the sd card ? I only see the /pfm3/ folder and inside it there's pmf3_0_96.bin but that's it ?
Title: Re: [solved] Screen dark on FM3
Post by: Xavier on November 25, 2020, 10:18:18 PM
Sorry but where do I find the root '/' of the sd card ? I only see the /pfm3/ folder and inside it there's pmf3_0_96.bin but that's it ?

Root means /
Not inside /pfm3/ but at the same level.

/pfm3/
/pfm3_0_97b.bin


Title: Re: [solved] Screen dark on FM3
Post by: proxima on November 25, 2020, 10:27:21 PM
Thanks just wanted to double check :)
Title: Re: [solved] Screen dark on FM3
Post by: ericd on November 26, 2020, 04:54:59 AM
Its very simple.
Remove: 2pcs phillips head screws on the front and 6pcs 6.35mm jack nuts on the back.

As someone who breaks out in a cold sweat at the sight of a screwdriver, I can confirm Ardi is right. It is easy. Even though it still took me a while to realise the 6 jack nuts are the ones holding the audio outputs in place (seriously  :-[)

Title: Re: [solved] Screen dark on FM3
Post by: proxima on November 26, 2020, 07:28:25 AM
Ok mine just did the same thing after rebooting, screen is black and led is blue  :o
I put P3_097b.bin next to the pfm3 folder flashed it and here you go. when pressing menu and powering up I'm in bootloader 1.05 tho, any idea ?
Title: Re: [solved] Screen dark on FM3
Post by: lokki on November 26, 2020, 07:42:36 AM
Bootloader and firmware are two separate things, updating the firmware does not upgrade the bootloader.
Title: Re: [solved] Screen dark on FM3
Post by: lokki on November 26, 2020, 07:43:37 AM
Look into the wiki for ways to upgrade the bootloader
Title: Re: [solved] Screen dark on FM3
Post by: proxima on November 26, 2020, 08:00:06 AM
Ok just flashed p3_097b.bin, now I need to update the bootloader right ?
Title: Re: [solved] Screen dark on FM3
Post by: Xavier on November 26, 2020, 08:13:39 AM
Ok just flashed p3_097b.bin, now I need to update the bootloader right ?

You need to update the bootloader only if you have a problem with it.

There were a lot of bootloader flash recently because of problems with the new "SD card access from computer". It was usefull for people with a closed enclosure that cannot access easily the SD Card.

But hopefully, nobody will have to upgrade their bootloader again.  :)